Buna! Am nevoie urgent de ex 17, si 18. De fapt, sunt înrudite intre ele, dar am nevoie de un model bun ca sa fiu pregatita la teza. Multumesc mult!

Răspuns:
Explicație:
Dear Sir,
I’m writing to you to complain about the quality of your products and about the missing quantity, as follows.
Firstly, my on line order contained 2 categories, literature books and grammar books. I ordered 6 novels and 4 English grammar books. When I received the parcel and I opened it, I was very disappointed. I took out the novels and I saw that the books were not new. When I placed the order, I wanted new books. There was no mention that the books were not new.
Second of all, when I took out the English grammar books, I noticed that there were only 3 books not 4 as in my order.
Finally, I have to mention that I paid by card, now being without money and without the quantity and quality of the books I wanted so much.
I’m sure there is a mistake somewhere between the on-line order and the delivery.
Will you be so kind as to check this matter and help me get the books I want?
Thank you for the attention given to this matter.
Looking forward to hearing from you,
Faithfully yours,